Accor group’s Pullman brand eyes on becoming a major player in the upscale market of Phuket. Pullman Phuket Arcadia general manager, Brett Wilson, tells Sandra Hernandez how they are strategically focused on delivering impeccable services to the clientele of event organisers.


How does it feel to be the GM of the new Pullman Phuket Arcadia – a property that offers an unspoilt view of the western coastline of Phuket?
It is an honour to be GM of this exciting new cosmopolitan lifestyle property. The owners have been smart about the design and have taken advantage of all the unique selling points the resort has to offer, like the stunning uninterrupted views of the Andaman Sea, which is one of the main reasons people are attracted to Phuket.

Oftentimes, personalised experiences bring guests’ stay to a higher level. How do you meet or exceed your guests’ expectations?
The Pullman staff members are known as ‘creators’. They personally craft guest experiences throughout one’s stay, focusing on individualism and local Thailand hospitality. The Pullman brand has a strong focus on MICE and in Phuket we have introduced these roles to assist with our goal of being a leading MICE resort in Phuket and personalise guests’ experiences. The specialised roles are welcomers, event managers and IT solutions manager dedicated to MICE.

With every opening of a five star property, standards of business travellers elevate. How do you make sure you remain at the top of their minds?
Through our lively service, movement, enthusiasm and breaking out of the routine. This Pullman property has some key elements that set this resort apart. Checking into the hotel is like entering a universe in which relationships flow effortlessly – where our teams appear to be bound by kinship rather than job descriptions. Guests are ushered in, cared for, made comfortable, pampered even – without ever noticing how attentive, active and gracious everyone is. There is a current of genuineness that sets the place in motion. We offer IT solutions that support the nomadic lifestyle of our business or leisure guests, as they work, commute, or holiday across the continent.

What can meeting planners expect from your new chill out spaces?
This is a fantastic concept that meeting planners will find a huge bonus. It’s a large open area dedicated to MICE groups in-house with a contemporary lounge feel. The 66-square metre area is centrally connected to all meeting spaces in the resort and allows meeting planners with great extra resource for break outs, breaks, interactive activities or cocktail functions. As the name suggests it’s the perfect spot to chill out between heavy meeting sessions for delegates. The view from the chill out space is also impressive as it overlooks a large cascading waterfall. With modern innovative furniture, free
Wi-Fi and entertainment options, this space gives meeting planners a new wow factor for their clients.
Can you complete this statement: The new Pullman Phuket Arcadia creates excitement in the MICE industry…
As it introduces a new place to meet and socialise where the action is, with spatial flexibility. A brand new in-style resort with heritage and modern touches, its real style is both timeless and timely to the market. Its MICE spaces have been uniquely designed specifically for the industry – eight metre-high ceilings create a sense of opulence and grandeur, and space that enable MICE guests to keep their meetings, breaks, and accommodation rooms all centrally positioned in the heart of the resort. We have five brand new state of the art meeting rooms and six outdoor function spaces with fantastic ocean views that can accommodate groups of up to 300 pax.

Seasoned business travellers have become more selective with f&b choices. How does Pullman Phuket Arcadia address this growing preference for quality yet healthy menus?
We try not to standardise our food and beverage offer as each group has different wants and needs. Our talented team works closely with our clients to come up with a tailor-made food and beverage experience. We do, however, see a trend towards healthy options to keep delegates energised and motivated during sessions and, therefore, have designed some health and wellness options.