Eligible passengers who have booked Economy Flex tickets on Virgin Australia now have the option to change their flights on the day of travel to an earlier time, at no extra cost – subject to availability.
Called Fly Ahead, flight changes can be requested through the Virgin Australia app or requested at the airport. Passengers may switch to flights up to two hours before their originally booked flight time on routes between Sydney, Brisbane and Melbourne. On other domestic services, passengers can switch to the flight immediately before their scheduled departure.
Although the initiative is particularly aimed at business travellers, group bookings and team travel bookings are currently excluded from eligibility for Fly Ahead.
“At Virgin Australia, we listen closely to our guests, and one thing we hear consistently, particularly from our business travellers, is that they want more flexibility and control when plans change,” said Virgin Australia group executive, Libby Minogue.
“That’s why we’re proud to be the only Australian airline offering superior flexibility to our Flex ticket holders, allowing them to switch to an available earlier same-day flight via the Virgin Australia app, without incurring a change fee or fare difference.
“The change will help our guests get home sooner, make an earlier meeting or maximise their time.
“We also know that delivering value is more important than ever as households and businesses continue to navigate cost-of-living and inflationary pressures.
“This enhancement gives our guests greater flexibility without the added costs often associated with changing travel plans, reinforcing our commitment to offering value where it matters most.
“It’s a simple change that delivers real value.”
