Nicole Pusic has been brought in as the team leader.
Pusic has worked in events for a variety of businesses, including Key Media, CWT Meetings & Events, Apple and MCI Australia. Her last role was with FST Media where she was head of marketing and operations.
The new customer solutions team at FCM M&E will focus on the development of tailored proposals for customers, while the sales team focuses on new business development and the account management team concentrates on customer retention and expansion.
“Earlier in the year, we split out the sales and account management teams, as we welcomed Kellie Howard to the business, and focused the role of Flavia Kaucic, to ensure we had a concentrated effort and differentiation between our current and new business,” said FCM M&E’s general manager of operations and customer, Katie Fraser.
“Following the success of this expansion, we’ve recognised the opportunity for a more fine-tuned focus on customer solutions, as a breakaway from the account management team.
“They will collaborate closely with both sales and account management to elevate our program solutions and deliver even greater value to our customers.
“This new tri-stream structure means that our people are truly focused on the priorities at hand and not bogged down in trying to manage multiple competing priorities and business elements.
“Our executive team reflects these business priorities, and we have established an obvious and effective business and leadership structure now, which is already delivering dividends both for our customers and prospects, and the overall success of FCM M&E.”
The meetings and events arm of the Flight Centre brand, the business has taken on four other new staff recently to fill out the new customer solutions team and build capacity in its other teams.
Zohie Walker has joined the customer solutions team, while Julie McLean, Valentina Tricomi and Rose Giordano have joined the sales team.
