Efficiency gains and better customer outcomes are the goal of further AI adoption at the airline.
Air New Zealand says it wants to use its access to OpenAI’s technologies through the collaboration to develop and implement new tools for its corporate staff.
The carrier has rolled out a tailored version of OpenAI’s enterprise solution to 3,500 office based workers and is looking at how AI can be used for integrated maintenance and operations planning at the airline, as well as to provide a better self-service experience for customers.
Creating a better employee experience is also an aim of the partnership, including leveraging data insights for operational decision marking.
“We see AI as an opportunity for our team at Air New Zealand and a way to improve experiences for our customers,” said Air New Zealand’s chief digital officer and soon-to-be CEO, Nikhil Ravishankar.
“It helps us solve problems faster, serve our customers better and reimagine how work gets done.
“By working directly with OpenAI, we not only access leading-edge technology but we also shape how it’s used in the real world.
“This collaboration represents more than just access to new tools – it’s a commitment to staying at the forefront of innovation and giving our people the best technology to thrive. We’re excited to see how AI will transform the way we work.”
Air New Zealand’s deployment of AI through OpenAI’s tools is already well underway, including the use of bespoke AI assistants called Custom GPTs, which can be created without vast coding knowledge to possess specific knowledge bases, workflows and tones.
“Air New Zealand is taking meaningful steps to bring AI across key parts of its business using OpenAI’s technology,” said OpenAI’s international managing director, Oliver Jay.
“We have been particularly impressed with how quickly they have built over 1,500 Custom GPTs to introduce efficiencies to internal workflows.
“Their focus on innovation and responsibility shows how the aviation sector can adopt advanced tools in practical ways that deliver value for both employees and customers.”
The airline says it “remains deeply committed to the responsible and ethical use of AI”.
