More than just events, it’s exceptional rewards with signature Hilton Worldwide experiences.
Hilton Worldwide continues to impress MICE planners with its high quality product offerings, exceptional service levels, attention to detail, creative cuisine, and ongoing strategy of being the best it can be.
The global company, which now offers six brands in the Asia Pacific region (Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Hilton Garden Inn, Hampton Hotels (in India) strives to provide MICE planners with meeting and event solutions backed by a commitment to exceeding expectations.
The group now offers the From MICE to Millions campaign which rewards meeting and event planners with Hilton HHonors™ points that can directly benefit a company in a variety of ways.
Hilton Worldwide South East Asia Regional Director of Sales, Gene Borkowski, explains most people think of a loyalty programme as focused on the individual traveller.
“Our programme provides the opportunity for meeting and event planners to use Hilton HHonors™ points in a variety of ways – rewards for employees, purchasing gifts for internal company recognition programmes, flights and hotel stays. You can even transfer points to a charity of your choice making them ideal for CSR programmes that your company may be involved in.”
Naturally, the From MICE to Millions campaign which began in August this year would not be such a success without the dedication of those working at the front line within the hotels. Hilton Worldwide places a great deal of emphasis on customer service training and guest loyalty training. And, surveys of meeting planners are showing a year on year customer satisfaction growth, with more planners than ever before indicating they will be holding future events in the Hilton Worldwide Asia Pacific properties.
Along with high levels of service, accommodation and meeting space, MICE planners are impressed with the audio-visual and technical capabilities of hotels within the Hilton Worldwide portfolio, most particularly internet and WiFi capabilities and accessibility.
Mr Borkowski says the number one amenity now expected by meeting and event planners is seamless internet and WiFi connectivity which is one reason why Hilton Worldwide implemented the StayConnected programme in an effort to provide consistent high-speed internet and WiFi quality.
“It ensures that meeting and event planners receive consistent high-quality teleconferencing, high-stream video, and fast broadband and WiFi connectivity across all properties.”
Couple the high-tech with the high-touch at Hilton Worldwide and it’s no wonder meeting and event planners are bringing more events to Hilton Worldwide more than ever before.
The group also exceeds expectations in its fine food offerings, with Mr Borkowski believing Hilton Worldwide’s teams of talented chefs going above and beyond client expectations.
“I continually see our chefs trying to outdo the last event that they’ve just had. They continue to be innovative.”
With 90 hotels and resorts in the Hilton Worldwide Asia Pacific portfolio serving as the perfect backdrop, every event – from training workshops to global conferences – becomes an unforgettable experience.