July 20, 2022 | By Bronwen Largier | Image: ICC team members at the venue’s internal Extraordinaires Awards event | Credit: Tim Pascoe

ICC Sydney’s internal staff awards program reflects the changing times and gives the wider industry a glimpse of what its venue management organisation values.

Three out of the eight headline award winners came from the venue’s AV team – reflecting the enormous change this section of the industry has undergone during the pandemic – while a nod went to a quality assurance coordinator for work in training and risk mitigation and another to a contracts manager who has helped incorporate more First Nations suppliers into the venue’s business.

Team members were called out for their collaboration, empathy, integrity, passion and creativity.

ICC Sydney CEO Geoff Donaghy said the organisation strived to create a culture that rewards its staff for living out the venue’s three values – integrity, creativity and connected – in their work.

“We take pride in finding, nurturing and developing exemplary talent from early career to seasoned professionals and our annual awards program highlights and celebrates their success,” said Donaghy.

“The overwhelming response rate – over 270 submissions – to this year’s call for nominations is a testament to the high regard that our team members have for each other.

“Through the Extraordinaires Awards program, outstanding performance across the full gamut of our business and operations including service excellence, innovation and creativity, building team culture, leadership from both seasoned professionals and stars of the future, workplace safety and risk management and corporate social responsibility was championed.

“As the resurgence of local, national and international events continues, it is gratifying to share that ICC Sydney has a top performing team in place that values servicing our network of clients, stakeholders and visitors to the highest level.

“I could not be prouder to congratulate the winners and nominees of ICC Sydney’s 2022 Extraordinaires,” he said.

Each department also selected outstanding members of their teams for recognition.

These are the headline award winners:

Service excellence

Jake Piccirillo, senior food and beverage floor manager – skills trainer, culinary services

Jake exemplifies customer service and maintains impeccable standards in his day to day role when on the floor serving clients. Jake has managed recruitment, training, managing and retaining team members with ease and is a true role model to new starters and peers alike.

Innovation and creativity

Drew Archer, vision manager, audio visual services

Drew has expertly guided his team through new processes, allowing his department to deliver complex events. He has led transformational change to the new world of hybrid events and has greatly contributed to ICC Sydney’s reputation as a leader in audio visual delivery.

Culture hero

Fernando Figueroa, CAD planner, audio visual services

Fernando is very creative, solutions driven and collaborative. He is a positive role model that contributes on a daily basis to the culture at ICC Sydney. He has been a strong advocate of ICC Sydney’s Diversity & Inclusion streams, particularly the LGBTQI+ group (Same Same Collective).

Best leading role

Jack Crozier, senior audio visual technical manager, audio visual services

Jack leads by example with integrity, compassion, and empathy and has the respect of the entire team. Jack always displays a positive, can-do attitude, working collaboratively across the business to achieve the best results for clients and the business.

Serkan Tamcelik, executive sous chef, culinary services

Serkan leads by example through a considered and thoughtful approach to people management. Serkan’s collaborative approach and considerate nature are qualities that make him a highly respected and natural senior leader of people. Serkan’s exemplary leadership has been outstanding all while he has improved upon the service delivery of the culinary team for the many events under his stewardship.

A star of the future

Archer Odone, supervisor, ICT venue operations, ICT, business services

Archer’s passion and drive to support the business, improve systems and processes is a commendable trait. Upon his appointment, Archer immediately pleased internal stakeholders and continuously exceeds client expectations when delivering internet and network services.

Workplace safety and risk management hero

James Cowell, quality assurance coordinator, building services

James is directly responsible for meeting reportable obligations, ISO audits and compliance, operating procedures and maintaining department training registers. He has introduced increased training and improved processes and procedures that have led to increased efficiencies and risk mitigation.

Corporate social responsibility hero

Matthew Whittaker, FF&E & contracts manager, business services

Matthew is a committed member of both the Corporate Social Responsibility Working Group and the Reconciliation Action Plan Working Group and has single-handedly supported departments to add First Nations suppliers to their networks through ICC Sydney’s First Nations Procurement Strategy.