A promising Gen Y in the Thai hospitality industry says the passion for working and learning is key to his career growth.

Danat Thanoosilp wanted to be a writer when he was a university student.
He now writes for a living, albeit not the conventional method.
As sales and leisure manager of Angsana Laguna Phuket, his role involves not only interacting with wholesale agents and DMCs, but also crafting sales proposals and contracts on a regular basis. He has grown to love the industry, where the magic lies in the ability to satisfy the customer’s needs.

A prominent Thai DMC executive says you’re a rising star in MICE, citing your ability to organise some large events professionally. What’s your work ethic?

I take every challenge as an opportunity to learn and improve my skills. The hospitality industry is about satisfying the needs of our customers. The size of an incentive group does not matter, nor whether the guest is staying in a standard-sized room or a suite. They share the same expectations of wanting a good experience. My goal is to meet that expectation.

How did you start out in this industry?

I started out as a ground staff at Thai Airways International, and later switched to hotels. I also worked for Twinpalms Phuket Resort and Peninsula Bangkok prior to this property.

I was fortunate that I was noticed in all my workplaces, and also received opportunities from the industry’s senior executives that allowed me to progress in my career.

What’s the biggest challenge in your line of work?

Having to balance between MICE and wholesale sales because there is a difference between the two market segments.
I must stay alert to ensure I do not lose one business as a result of securing another.

How do you handle complaints?

So far, I have received comments about business pitches, such as requests to alter components in proposals. These are great opportunities to improve my skills.
To ensure smooth-sailing operations and to prevent complaints, I make sure that business contracts always meet the clients’ requirements when it comes to pricing and key components. I would also remain on the property to take care of clients’ needs. For example, I will be on-site to handle the upcoming 1500-delegate Herbalife incentive, where approximately 300 guests will be staying with us.

As a Gen Y, what do you think is your most important quality to progress in this industry?

Gen Ys have fresh ideas. But we will need passion to marry our fresh ideas to traditions in this industry, which have been around for a longer time. We also need to be humble and learn from the older generations, because they can help guide us to apply our fresh ideas in our work.

How do you feel about taking training courses?

Training helps to enhance our observation skills. Most organisations provide internal training. Another way to learn the business is to attend industry networking events, which allow us to broaden our perspectives and networks. I often find time to attend such events to get new ideas and contacts.